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BridgeUploaderSrv.exe crashes when connecting through a proxy

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Article ID: 225035

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Updated On:

Products

Endpoint Security Complete

Issue/Introduction

When attempting to enroll an Endpoint Protection Manager (SEPM) to the Integrated Cyber Defense Manager (ICDM), the Bridge Uploader service crashes after a short period of time.  Restarting the service results in additional crashes. 

Cause

An encoding issue with the proxy username would result in the crash if some special characters were in the username. 

Environment

14.3 RU3

Resolution

The issue will be resolved in a future release of the product.  As a workaround, you can replace LargeFileUpload.dll with the version attached to this document. 

  1. Stop the Symantec Endpoint Protection Bridge Uploader Service.
  2. Extract the attached LargeFileUpload.dll and replace the file in the following location:

    C:\Program Files\Symantec Endpoint Protection Cloud Hub\bin

  3. Start the Symantec Endpoint Protection Bridge Uploader Service. 

 

Additional Information

ESCRT-8104

Attachments

1634323219715__LargeFileUpload.zip get_app