CA7 doesnt send emails when job abends

Products

• CA Workload Automation CA 7 Edition

Issue/Introduction

When job abends, we get this message and Ca7 is not sending out emails : -

CAL2E015E COULD NOT CONNECT TO SMTP SERVER                          

 

 

Environment

Release : 12.0

Component : CA-7

Resolution

 

Run the Email Test Utility supplied in CAL2JCL library member name is AL2EMAIL

The output from this utility will provide more details of  returned Trace Codes 

In this case CAL2E008I TCP/IP FUNCTION CONNECT IPV4 RETCODE=-00000001 ERRNO=00000061 

The error implies the connection is refused.

Customer was able to establish that the IP address of the SMTP Server was incorrect