Clicking on JOBP General tab: failed to create sheet sheet.simpleoverview

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Article ID: 224964

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

After recent upgrade to 12.3.6 AWI, in Process Assembly in a non-zero client, clicking on the first tab of a workflow (which should be the General tab) shows error: failed to create sheet sheet.simpleoverview

JOBS show correctly, but Workflows shows the error

Cause

This is related to users with an incorrect character in their name

Environment

Release : 12.3

Resolution

The cause for this is a user with an incorrect character in their name.  Please refer to this article dealing with Users and Connections throwing an error, "Could not retrieve user data.", in the Administration perspective.  Resolving that will also resolve this issue.