VIP Enterprise Gateway installation fails with error 2810 or 2809

book

Article ID: 224962

calendar_today

Updated On:

Products

VIP Service VIP Service

Issue/Introduction

VIP installation fails with one of the following errors:

Error 2809.On the dialog SetupInterrupted the next control pointers do not form a cycle. There is a pointer from Image to Back, but there is no further pointer
Error 2810.On the dialog SetupCompleteError the next control pointers do not form a cycle. There is a pointer from both Image and Finish to Cancel.

Cause

Setup.exe is designed for fresh VIP EG installs. Running setup.exe on a server with an existing VIP Enterprise Gateway installation will fail with this error.

Resolution

Follow the VIP Enterprise Gateway upgrade guide to upgrade an existing VIP Enterprise Gateway installation.

Note: Before upgrading, export your VIP Enterprise Gateway settings using the Export feature of the Configuration Console.