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LiveUpdate fails on Endpoint Protection Manager after upgrading to 14.3 RU3 or later when using HTTPS URL

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Article ID: 224949

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading to 14.3 or later, LiveUpdate on an Endpoint Protection Manager fails when the LiveUpdate source is an HTTPS URL.

Cause

Certificate issued does not match the URL being used in LiveUpdate settings.

Resolution

When using an HTTPS URL in the SEPM LiveUpdate settings, the URL must align with the certificate issued.  For example, if the certificate was issued to a device with a host name "Internal_LiveUpdate_host_3", the HTTPS must use the host name in the URL as well as the IP address of the system, otherwise it may fail.