Rediscovery or change detection is not updating various discovered attributes like sysName or sysLocation

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Article ID: 224943

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Updated On:

Products

DX NetOps CA Performance Management - Usage and Administration

Issue/Introduction

Our devices were updated and after running a rediscovery, we do not see the changes reflected in Performance Management

Cause

The devices in question were in the Device Lifecycle state of Maintenance

Environment

All supported releases of Performance Management

Resolution

1. Remove the device from Maintenace and set it back to Active 

2. Utilizing a Discovery Profile, perform a manual rediscovery of the device in question.

3. After a short period post-discovery, the attributes should be updated