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Error: "Unexpected exception while creating exact data profile" happens during scheduled directory connection update in DLP


Article ID: 224939


Updated On:


Data Loss Prevention Enforce Data Loss Prevention


When the Active Directory connection updates its index, in Symantec Data Loss Prevention (DLP), the following error occurs on the "Index and Replication Status" page ( System > Settings > Directory Connections > Configure Directory Connection ).

"Unexpected exception while creating exact data profile".

The tomcat log shows the following error: 

14 Sep 2021 02:03:53,087- Thread: 84 SEVERE [com.vontu.profiles.manager.directoryconnection.DirectoryConnectionSourceIndexCreator] Unexpected exception while creating exact data profile "DC: User Groups" version 288
Cause: access denied ("" "C:\ProgramData\Symantec\DataLossPrevention\EnforceServer\15.8.00000\..\..\ServerPlatformCommon\15.8.00000\index\DC: User Groups.err" "write") access denied ("" "C:\ProgramData\Symantec\DataLossPrevention\EnforceServer\15.8.00000\..\..\ServerPlatformCommon\15.8.00000\index\DC: User Groups.err" "write")
 at java.lang.SecurityManager.checkPermission(


The directory connection name in the Enforce console contained a special character, a colon ":".


Release : Data Loss Prevention 15.8+


Remove the special character and re-run the index.