Faulting Application CUI.exe - Faulting Module: ucrtbase.dll

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

After installing the recently released hotfix_15.8.00105.01005 or the 15.8.00107.x end users experience CUI crashes and mouse and keyboard hangs.

The event viewer shows the following crash:

Faulting application name: CUI.exe, version: 15.8.105.1005, time stamp: 0x613795e9
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x2e58
Faulting application start time: 0x01d7a99ff48db94a
Faulting application path: C:\Program Files\Manufacturer\Endpoint Agent\CUI.exe

...........

Environment

Release: Data Loss Prevention 15.8.00105.01005 

Release: Data Loss Prevention 15.8.00107.x

Component : Endpoint

Resolution

Issue is fixed in public hotfix 15.8.00109.01003 which can be downloaded from the Broadcom support portal as Hotfix_15.8.00109.01003_Endpoint_Win.zip.