Increase the size of resolution field of knowledge documents

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The size of resolution field of knowledge documents is 32768. 

Can we increase its size?

If not, what options we have for lengthy knowledge documents?

Environment

Release :  CA Service Management 17.X

 

Resolution

We don't recommend increase the size of resolution field of knowledge documents. Instead, the following options can be considered for lengthy documents

1: Some contents of a knowledge document can be in an external file and you can attach the external file as an attachment of the knowledge document. in fact, you could attachment multiple files to a knowledge document and have the resolution field as reference to the attachments to save space.

2: You could also split big KD into a couple of knowledge documents and use related knowledge tab to "link" them together.