Error: "IDM index '<IDM Name>' is missing its source file" after cloning an IDM policy in DLP

Products

• Data Loss Prevention Enterprise Suite

Issue/Introduction

After cloning a Symantec Data Loss Prevention (DLP) IDM policy you receive this error:

"Policy References Check
Display unresolved references that may prevent the policy from operating correctly IDM index '<IDM Name>' is missing its source file."

Cause

Cloning an existing policy associated with an already indexed IDM causes the IDM reference to increment, thus causing the new incremented IDM to have no "source file".

Environment

Release : Data Loss Prevention 15.8+

 

Resolution

To resolve:

1. Update the original IDM with a new source file: ( in our example: IDM_Test.zip ). You must select "Submit Indexing Job on Save" to fully update the index.
2. Return to the policy list and select the "warning" sign for the error "IDM index 'IDM_Test.zip' associated with Profile '<IDM Name>' is missing its source file." the error resolves.

Moving forward, do not clone any policies connected to an IDM. If cloning of a policy is needed, remove the IDM before cloning the policy. Once cloned, re-add the IDM.

Engineering is aware of the concern and working on a fix