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APM - APMIA is not installed/corrupt installation is present/APMIA is started using console start

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Article ID: 224884

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Having problems installing the apmia aget again after uninstalling.
Checked there aren´t any processes running and removed the whole directory (apmia). Then I have tried to install again the agent but it says the apmia is already installed, but is not:

bash-3.2$ sudo ./APMIACtrl.sh install
APMIA is already installed

bash-3.2$ sudo ./APMIACtrl.sh start
APMIA is not installed/corrupt installation is present/APMIA is started using console start.

 

 

 

Environment

Infrastructure agent 20.x onwards

Solaris 11 Sparc OS

Cause

A symbolic link referencing the apmia agent was preventing the agent installation

Resolution

Please follow below steps to try to address this issue:

1. Check if there is a symbolic link referencing a previous apmia agent, eg:
bash-3.2$ pwd
/etc/init.d

bash-3.2$ ls -lrt ap*
lrwxrwxrwx   1 root     root          42 Sep 10 16:43 apmia -> /opt/apmia/bin/./APMIAgent.sh

2. Run "unlink" command to remove the symbolic link:
bash-3.2$ unlink apmia

3. Make sure the the symbolic link has been removed and proceed to reinstall the apmia agent

 

If the problem persists, please open a support case with Broadcom Support.