APM - APMIA is not installed/corrupt installation is present/APMIA is started using console start

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Article ID: 224884

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Having problems installing the apmia aget again after uninstalling.
Checked there aren´t any processes running and removed the whole directory (apmia). Then I have tried to install again the agent but it says the apmia is already installed, but is not:

bash-3.2$ sudo ./APMIACtrl.sh install
APMIA is already installed

bash-3.2$ sudo ./APMIACtrl.sh start
APMIA is not installed/corrupt installation is present/APMIA is started using console start.

 

 

 

Cause

A symbolic link referencing the apmia agent was preventing the agent installation

Environment

Infrastructure agent 20.x onwards

Solaris 11 Sparc OS

Resolution

Please follow below steps to try to address this issue:

1. Check if there is a symbolic link referencing a previous apmia agent, eg:
bash-3.2$ pwd
/etc/init.d

bash-3.2$ ls -lrt ap*
lrwxrwxrwx   1 root     root          42 Sep 10 16:43 apmia -> /opt/apmia/bin/./APMIAgent.sh

2. Run "unlink" command to remove the symbolic link:
bash-3.2$ unlink apmia

3. Make sure the the symbolic link has been removed and proceed to reinstall the apmia agent

 

If the problem persists, please open a support case with Broadcom Support.