When running AdminUI and searching a user by the employeeNumber in the
LDAP User Directory configuration, the browser shows the error :
error: Timed out
From the Policy Server logs, it has been seen that the search query
reached a time out :
smps.log
[11510/140183093602048][Mon Sep 06 2021
04:17:58][SmDsLdapConnMgr.cpp:1201][ERROR][sm-Ldap-02230] Error# '85'
during search: 'error: Timed out' Search Query =
'(&(|(objectclass=organizationalPerson)(objectclass=inetOrgPerson)
(objectclass=organization)(objectclass=organizationalUnit)
(objectclass=groupOfNames)(objectclass=groupOfUniqueNames)
(objectclass=group))(employeeNumber=myEmployeeNo))'
for server 'myldap.mydomain.com:389'
This means that the LDAP User Directory takes too long to return the
data.
- Investigate with the LDAP User Directory team the reason why the
Policy Server reaches a time out when searching for employeeNumber
and not for cn or other attributes;