Duplicate Device Down Alerts in Spectrum for VNA devices

Products

• CA Spectrum
• DX NetOps
• CA Virtual Network Assurance

Issue/Introduction

After upgrading to DX NetOps 21.2 Spectrum/VNA Integration, two CRITICAL Device Down Alerts are observed in Spectrum for each single occurrence of an Access Point or other VNA monitored element:

Severity	Created On	Event	Event Type	Created By	Model Type Name
Critical	19/08/2021 10:43:34 AM	Operational Status of the SDN Model WAP02 of type AccessPoint and entityTpe: ACCESS_POINT is reported as down by SDN Gateway. An alarm will be generated.	6730005	System	AccessPoint
	19/08/2021 10:43:34 AM	Alarm number 472841 with probable cause id 0x6730005 generated for device WAP02 of type AccessPoint. The severity of this alarm is CRITICAL.	10701	System	AccessPoint
Critical	19/08/2021 10:43:34 AM	Device WAP02 of type AccessPoint has stopped responding to polls and/or external requests.  An alarm will be generated.	10D35	System	AccessPoint

Environment

Release : 21.2

Component : Virtual Network Assurance For CA Spectrum

Resolution

This issue is fixed in the 21.2.4 release of DX NetOps so both Spectrum and VNA will need to be upgraded together to this version.

Additional Information

Fixed in DE511737