Duplicate Device Down Alerts in Spectrum for VNA devices

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Article ID: 224862

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Updated On:

Products

CA Spectrum DX NetOps CA Virtual Network Assurance

Issue/Introduction

After upgrading to DX NetOps 21.2 Spectrum/VNA Integration, two CRITICAL Device Down Alerts are observed in Spectrum for each single occurrence of an Access Point or other VNA monitored element:

Severity

Created On

Event

Event Type

Created By

Model Type Name

Critical

19/08/2021 10:43:34 AM

Operational Status of the SDN Model WAP02 of type AccessPoint and entityTpe: ACCESS_POINT is reported as down by SDN Gateway. An alarm will be generated.

6730005

System

AccessPoint

 

19/08/2021 10:43:34 AM

Alarm number 472841 with probable cause id 0x6730005 generated for device WAP02 of type AccessPoint. The severity of this alarm is CRITICAL.

10701

System

AccessPoint

Critical

19/08/2021 10:43:34 AM

Device WAP02 of type AccessPoint has stopped responding to polls and/or external requests.  An alarm will be generated.

10D35

System

AccessPoint

Environment

Release : 21.2

Component : Virtual Network Assurance For CA Spectrum

Resolution

This issue is fixed in the 21.2.4 release of DX NetOps so both Spectrum and VNA will need to be upgraded together to this version.

Additional Information

Fixed in DE511737