Users with external authentication unchecked on resource record are still being synced from LDAP sync job

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Article ID: 224724

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

We have users that have use external authentication unchecked.

This understanding is that if this field is unchecked the LDAP Sync job will not touch that resource record but we are seeing that if the user is active in ldap,  has the external authentication unchecked, and is inactive in Clarity they are being reactivated in Clarity by the sync job

Environment

Release : 15.8.1

Component : CLARITY INTEGRATIONS & INSTALLATIONS

Resolution

If LDAP is enabled and the External Authentication option is unchecked for a user the system expects inactivation and activation to be handled via an LDAP job and will activate users based on the search or group specified in the PPM configuration.