Effects of Changing the Servicedesk User Password

Products

• CA Service Desk Manager

Issue/Introduction

What is the effect of changing the Servicedesk user password?

Environment

Release : 17.3

Component : SDM - Authentication/LDAP/AD/EEM

Resolution

This is highly dependent on the environment configured.

Depending on how products are integrated with each other, the password may need to be redefined in the product that is not SDM.

We recommend testing in a non production environment first.