Running an LDAP test in SsoConfig fails

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Running the DX NetOps Performance Management /opt/CA/PerformanceCenter/SsoConfig command, using the LDAP Test option, returns an error.

The following error is displayed at the end of the test attempt:

Could not obtain a DirectoryContext.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090447, comment: AcceptSecurityContext error, data 52e, v3839]
Logon failure: unknown user name or bad password.
Bind to the directory failed.

Environment

All supported DX NetOps Performance Management releases

Cause

Incorrect user password.  Either the test user or the bind user if User Bind is set to ENABLED.

Resolution

The main points to take note of in the error is:

• error code 49
• 52e

When looking up this error on pages from a google search we find the following details.

• If you have User Bind set to DISABLED; check the password you used for the test
• If you have User Bind set to ENABLED; check the Connection User's password as configured in SsoConfig

Additional Information

See the Enable LDAP/LDAPS Authentication documentation topic for additional information.