messagegtw probe queue is processing all alarms (Matching Criteria setting in AO are not recognized)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We configured a queue for the messagegtw probe but the queue is processing all alarms/forwarding all alarms to the endpoint.

 

Environment

Any UIM and MESSAGEGTW probe version

Cause

This issue is seen when the queue for the messagegtw is not properly configured.

Resolution

1. Check and note the queue name configured in the Webhook profile

2. Review the messagegtw queue configured on the Hub and ensure that the Subject matches the queue name

Example

Webhook profile: 

Additional Information

messagegtw (Message Gateway) AC Configuration

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/messagegtw-message-gateway/messagegtw-message-gateway-ac-configuration.html