PAMPRIME Schedulers stopped working at midnight EST

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Article ID: 224645

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

The schedulers stopped working. Deactivation/activation and rebooting didn't work.

Environment

Release : 4.3

Component : Process Automation

Resolution

If this is still happening, or if this happens again, but what we need to do is,

  1. Ensure the schedule having the trouble has not already expired.
  2. Increase logging level to “INFO” (https://knowledge.broadcom.com/external/article?articleId=9347)
  3. Follow these steps to try and clear the problem:
    1. Deactivate the schedule
    2. Check it out
    3. Make a minor modification to some detail of the schedule, such as the description.
    4. Check it in
    5. Activate the schedule.
  4. If the problem doesn’t clear up, then send us the log files from all the nodes, labeling which is from the Domain Orchestrator and which is from the secondary node.