WASP on OC restarts continuously and never obtains a port

book

Article ID: 224626

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

wasp on OC restarts continuously and never obtains a port after deploying the September Patch

The wasp.log does not capture any error when wasp restarts

Cause

Corrupted ..wasp\webapp\policy_management_ws on the OC robot

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - WASP & CORE

Resolution

1. Disabled the startup on the various webapps (load_on_startup = false) on OC and got the wasp to startup successfully.

2. Enabled one webapp at a time and narrow down the issue to policy_management_ws

3. Deactivated the wasp probe

4. Renamed the ..:\Nimsoft\probes\service\wasp\webapps\policy_management_ws folder

5. Deployed the policy_management_ws .27HF2 

6. Activated the wasp probe and port was assigned

We suspect that the issue was related to wasp not being deactivated when the patches were installed. 

Per OC 20.33 September Patch 2021,the wasp must be deactivated before deploying the hotfixes