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Robot installation completes, but controller crashes immediately after starting

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Article ID: 224603

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The robot was installed to Windows server via Powershell using the following command:

nimsoft-robot-x64.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART

The error logged in the event viewer is:

Faulting module name: ucrtbase.dll, version 10.0.14393.3659

The controller logs do not provide any insight into the cause.

Environment

Release : 20.3

Component : UIM - ROBOT

Cause

Powershell installation does not allow complete and proper installation of the robot.

Resolution

Use the Windows Command Prompt to run the same command and complete the robot installation.  After doing this, the robot should come up without controller crashes.