Robot installation completes, but controller crashes immediately after starting

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Article ID: 224603

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

The robot was installed to Windows server via Powershell using the following command:

nimsoft-robot-x64.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART

The error logged in the event viewer is:

Faulting module name: ucrtbase.dll, version 10.0.14393.3659

The controller logs do not provide any insight into the cause.

Cause

Powershell installation does not allow complete and proper installation of the robot.

Environment

Release : 20.3

Component : UIM - ROBOT

Resolution

Use the Windows Command Prompt to run the same command and complete the robot installation.  After doing this, the robot should come up without controller crashes.