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Unable to add new Location in WSS Portal

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Article ID: 224567

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

You get an error when trying to add a new location in the Portal: "value of ip/subnet field is not unique".

Cause

The IP address you are trying to use already exists in WSS.

Resolution

Search for the IP address in your locations to make sure this IP is not in use

Contact Broadcom Support to make sure this IP is not linked with any other accounts.

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