unable to initialize message bus failure

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Article ID: 224548

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Updated On:

Products

CA Single Sign On Agents (SiteMinder)

Issue/Introduction

Web Agent Fails to start with "Unable to Initialize Message Bus" even after setting the 'agentwaittime' in the Agent Configuration Object and the 'webagent.conf' file.

Cause

This setting can be set in either the 'webagent.conf' file OR the Agent Configuration Object (ACO) as a parameter.  However, it cannot be set in BOTH locations at the same time.  When set in both locations they negate each other and result in an AgentWaitTime value of "0" which causes the web agent to fail to start.

Environment

Release : ANY

Component : Any Web Agent

Resolution

The 'agentwaittime' cannot be set in BOTH the 'webagent.conf' and the 'ACO.  It needs to be one or the other.

Removing it from the ACO and setting it in the 'webagent.conf' resolves the issue.