"libjvm.so" causing core on R12.8.0.5 Access Gateway after upgrade

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Article ID: 224523

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Updated On:

Products

CA Single Sign On Federation (SiteMinder)

Issue/Introduction

Since the upgrade to the R12.8.0.5 Access Gateway Server, we are seeing cores being generated and the log initially shows that it is caused by "libjvm.so" on the ENT federation AG servers. 

Cause

Following is the BEGIN of the core from the BackTrace;


Core was generated by `/apps/Java/jdk//bin/java -ms256m -mx1024m -server -XX:MaxMetaspaceSize=256M -Dc'.
Program terminated with signal 6, Aborted.
#0  0x00007f73034bf3d7 in raise () from /lib64/libc.so.6
Missing separate debuginfos, use: debuginfo-install glibc-2.17-323.el7_9.x86_64 keyutils-libs-1.5.8-3.el7.x86_64 libgcc-4.8.5-36.el7.x86_64 libstdc++-4.8.5-36.el7.x86_64
(gdb) ------------BEGIN WHERE--------------
(gdb) #0  0x00007f73034bf3d7 in raise () from /lib64/libc.so.6
#1  0x00007f73034c0ac8 in abort () from /lib64/libc.so.6
#2  0x00007f7302da0f89 in os::abort(bool) () from /apps/Java/AdoptOpenJdk/jdk8u292-b10/jre/lib/amd64/server/libjvm.so
#3  0x00007f7302f73973 in VMError::report_and_die() () from /apps/Java/AdoptOpenJdk/jdk8u292-b10/jre/lib/amd64/server/libjvm.so
#4  0x00007f7302dab465 in JVM_handle_linux_signal () from /apps/Java/AdoptOpenJdk/jdk8u292-b10/jre/lib/amd64/server/libjvm.so
#5  0x00007f7302d9e0c8 in signalHandler(int, siginfo*, void*) () from /apps/Java/AdoptOpenJdk/jdk8u292-b10/jre/lib/amd64/server/libjvm.so
#6  <signal handler called>
#7  0x00007f7302b48cde in jni_GetStringUTFChars () from /apps/Java/AdoptOpenJdk/jdk8u292-b10/jre/lib/amd64/server/libjvm.so
#8  0x00007f72bc866e1a in CSmProxy60FilterCtxt::GetAllIncomingHeaders() () from /apps/CA/secure-proxy/agentframework/bin/libSPS60Agent.so
#9  0x00007f72bc869368 in CSmProxy60FilterCtxt::CSmProxy60FilterCtxt(_jobject*, JNIEnv_*, CSmLogger*) () from /apps/CA/secure-proxy/agentframework/bin/libSPS60Agent.so
#10 0x00007f72bc86b048 in Java_com_netegrity_proxy_jagent_proxy_CSmJavaAgentFacadeProxyImpl_doJNIProcessRequest () from /apps/CA/secure-proxy/agentframework/bin/libSPS60Agent.so
#11 0x00007f72edba0152 in ?? ()
#12 0x00000000c2eb6a78 in ?? ()
#13 0x00000000c04a7c28 in ?? ()
#14 0x00000000eaf5b188 in ?? ()
#15 0x00000000c3324d98 in ?? ()
#16 0x00000022eaf5b008 in ?? ()
#17 0x00000000eaf5a8a0 in ?? ()
#18 0x0000000000000019 in ?? ()
#19 0x0000000000000000 in ?? ()
(gdb) ------------END WHERE----------------

Environment

Release : 12.8.05

Component : SITEMINDER SECURE PROXY SERVER

Resolution

Provided the customer with the DevFix from DE514414 to prevent the crash in 'jni_GetStringUTFChars ()'.