It is noticed that sometime due to errors mentioned below, the purging service stopped with exception and the offline process will not be processed for reporting.
"ORA-30036: unable to extend segment by 8mb undo tablespace 'UNDOTBS1' "
There can be numerous reason or error which can cause stopping of purging service with exceptions.
Release : 6.6, 6.x
Component : CA RELEASE AUTOMATION CORE
Note:
The alternative approach to restore purging service without restarting the NAC service is mentioned below.
1: Check the status of purging service by invoking action getPurgeOldExecutionsJobStatus from JMX noliocenter:type=info. The result of invocation will be as below
2: If the invocation result is "Result: Success" no need to perform below steps. If the invocation result is "Result: Stopped/Failed" perform steps mentioned below
3: Invoke operation recreatePurgeOldScheduledExecutor from JMX noliocenter:type=info with below parameters.
4: Check the status of purging service by invoking action getPurgeOldExecutionsJobStatus from JMX noliocenter:type=info. The result of invocation will be as below