Not able to upgrade CA Workload Automation agent

Products

• CA Workload Automation DE
• Workload Automation Agent
• CA Workload Automation DE - Business Agents (dSeries)

Issue/Introduction

When upgrading the WA Agents to 11.5 (or above) on the servers, the user may see the following error.

Agent Running/Locked Check Failed

Locked files detected for the selected agent. The agent is currently running or has jobs still executing, It cannot be
upgraded,

To perform the upgrade, stop the agent and/or end the running jobs and select 'Try Again', To choose another agent, select 'Go Back', or 'Quit' to cancel the upgrade.

->1- Try Again
2- Go Back 
3- Quit

Environment

Release : 11.4, 11.5, 12.0

Component : CA Workload Automation System Agent

Cause

Once the WA Agent is stopped, it may still have cybspawn and filewatcher process running.  Stop the jobs or complete them before stopping the agent.

In Linux/UNIX, run this command to see all cybspawn process:

ps -ef | grep cyb

In Windows, check Task Manager.

 

Resolution

User may wait for the jobs to complete or kill the cybspawn process.  The filewatcher process will need to be stopped or killed.

Note: In Windows, the agent directory may be scanned by an Anti-Virus or Security software.  These software will lock the files and agent upgrade will fail.  Consult the Windows admin to temporarily stop the scan and remove any locks on agent directory files.

If no job is running, set 'UPGRADE_ACTIVEJOB_CHECK=false' for the agent installer not to perform upgrade checks (available in Agent 12.0).

UPGRADE_ACTIVEJOB_CHECK
Indicates whether to perform agent upgrade checks and stop the Agent if required.
true: If set to true, Perform agent upgrade checks and stop the Agent if required.
false: If set to false, NO agent upgrade checks are performed and the Agent will not be stopped before upgrading the agent. Additionally, the upgrade may fail if it's unable to overwrite the existing files/binaries.
Default: true