Cannot access SCRT reports for a specific site id

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Article ID: 224414

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Updated On:

Products

CA Common Services for z/OS

Issue/Introduction

Although I can successfully sign on to the SCRT account for my site using
                   https://scrt.broadcom.com/login 
screenshots from my account do not show any SCRT reports
However, my colleague can successfully receive the reports for the same site id. 


Cause

Although individual could successfully sign on to the SCRT account, user did not have access to the site.  

Environment

Release : Common Services r15.0

Component : SCRT REPORT MANAGEMENT APPLICATION

Resolution

Broadcom SCRT administrator needed to grant access to the site id for individual user.
This will be automated in the future but for now, support will contact the SCRT team on customer behalf. 

Once access granted, User needs to: 

  • Login to the SCRT report site
    • Will default to REPOSITORY at top of the page
  • Click on SITE immediately to the right of REPOSITORY 
    • Will receive reports successfully

Additional Information

Review the SCRT information found on the support portal 

Attachments