SOAP message MUST NOT contain a Document Type Declaration(DTD) XCOM Gateway

Products

• XCOM Data Transport - Windows

Issue/Introduction

When doing file transfers, the following error was reported:

The uploaded file XXXXX.XX could not be  successfully scheduled for xcom delivery due to following error. 
 com.ca.xcom.logging.exception.SystemException: SOAP message MUST NOT contain a Document Type Declaration(DTD)

and in the logs files there are the following errors:

GatewayControlServer.log
[com.ca.xcom.infserver.client.TranportInterfaceServerClient] Error occurred while submitting transfer to interface server: 
org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)

XCOMGateway.log
[com.ca.xcom.gateway.server.transfer.servlet.FileDownloadServlet] Exception occurred in FileDownloadServlet.doPost:

 

Environment

Release : 12.0

Component : XCOM Gatewasy

Cause

The cause of this error was that the xcomgcs service was logging on as a non system account.

See figure 1 below in the additional information section.

Resolution

The issue was resolved once the xcomgcs service was able to log on as a Local System account with Allow service to interact with desktop enabled.

See figure 2 below in the additional information section.

Additional Information

Figure1

Figure 2