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Cannot generate report getting 504 timeout error

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Article ID: 224387

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

While trying to generate PDF and/or Email report we are getting 504 error, sometimes some html content is returned. This issue is occurring while using DX Dashboards for DX SAAS. 

Environment

Release : 20.2

Component : DX Dashboards

Resolution

The issue was resolved after we edit the dashboard and save it again.
There are 55 panels in a dashboard which might be the reason for failure.