Our WCC services on UAT hosts are going down unexpected without any clear indication nor crash.
From the log files we see that WCC receives a SHUTDOWN command on the shutdown port:
CA-wcc.log
INFO | jvm 1 | 2021/09/02 01:57:35 | 22580 | INFO: A valid shutdown command was received via the shutdown port. Stopping the Server instance.
CA-wcc_services.log
INFO | jvm 1 | 2021/09/02 01:57:30 | 22576 | INFO: A valid shutdown command was received via the shutdown port. Stopping the Server instance.
Release : 11.3.6
Component :
WCC received a shutdown request thru the shutdown port 8005.
Disabling the shutdown port using following steps
1. cd $CA_WCC_INSTALL_LOCATION/tomcat/conf
cp -p server.xml server.xml_original
vi server.xml
and search for following line (in my server.xml it is on line 13
<Server port="8005" shutdown="">
port 8005 is the default port number that has been chosen at installation time. It might be different in your environment.
Change port "8005" to "-1".
This will disable that someone might perform a shutdown of the tomcat using that port number
However you will be still able to stop/start WCC services using command "unisrvcntr"
2. cd $CA_WCC_INSTALL_LOCATION/tomcat_32/conf
cp -p server.xml server.xml_original
vi server.xml
and search for following line (in my server.xml it is on line 14
<Server port="10133" shutdown="">
Change port to "-1".
Stop/start the CA-wcc and CA-wcc-services.