ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Modern UX Error On Project Tile
Article ID: 224316
Updated On:
Products
Clarity PPM On Premise
Issue/Introduction
1. On Project Tile component, error shows
An error occurred while saving preferences.
2. Clicking on a Project, error:
Could not update project preference
Resolution
Check if other nodes can be accessed directly.
If so, this is an issue with the load balancer settings/rules.
To confirm, obtain a browser trace and review the request/response header.
In one case study,
Request Header:
PUT /ppm/rest/v1/private/personalizations/5041003 HTTP/1.1
Response Header:
HTTP/1.1 405 Method Not Allowed
Allow: GET, HEAD, OPTIONS, TRACE
Contact the internal team to review the load balancer as per the HAR file/error 405, it only allows the following functions: GET, HEAD, OPTIONS, TRACE,
but not PUT.
Feedback
Yes
No
Powered by
