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Viewing process automation assigned tasks in Service Desk interface


Article ID: 224309


Updated On:


CA Service Management - Service Desk Manager


Is there a way from the SDM to visualize the Process Automation tasks that an analyst or user has assigned?


Release : 17.2, 17.3

Component : SDM - PAM


Currently there is no way to view assigned PAM tasks in any of Service Desk interfaces(web interface, xFlow interface and Service Point interface, including mobile apps). You could submit an idea/enhancement request from community web site so Broadcom DEV will consider adding this feature in the future