Viewing process automation assigned tasks in Service Desk interface

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Article ID: 224309

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is there a way from the SDM to visualize the Process Automation tasks that an analyst or user has assigned?

Environment

Release : 17.2, 17.3

Component : SDM - PAM

Resolution

Currently there is no way to view assigned PAM tasks in any of Service Desk interfaces(web interface, xFlow interface and Service Point interface, including mobile apps). You could submit an idea/enhancement request from community web site so Broadcom DEV will consider adding this feature in the future

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer