Risk Authentication common error logs during the service crash/stop/process dead

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Article ID: 224300

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Updated On:

Products

CA Risk Authentication

Issue/Introduction

We are trying to setup alert monitor for Risk Authentication service, so can you please provide the most common error logs during the service crash, stop or process dead.

Mainly we are looking following logs for process check and error/warnings.

arcotriskfort.log
restapi.log
arcotriskfortcasemgmtserver.log
arcotadmin.log
arcotuds.log

Environment

Release : 9.1

Component : RiskMinder(Arcot RiskFort)

Resolution

The following logs are related to successful start/graceful shutdown.

arcotriskfort
File : arcotriskfortstartup.log
Log Message for Start : [INFO: pid 10124 tid 9580: 2: 0: CA Risk Authentication Service READY]
File : arcotriskfort.log
Log Message for Shutdown : [ INFO: pid 10124 tid 8532: 3: 0: CA Risk Authentication Service is STOPPED!]

restapi
File : restapi.log
Log Message on Startup : [ no logs are generated, until it receives requests] 
Log Message on Shutdown :[no log message upon shutdown ]

arcotriskfortcasemgmtserver
File : arcotriskfortcasemgmtserverstartup.log
Log Message on startup : [INFO: pid 7784 tid 6616: 2: 0: CA Risk Authentication Case Management Service READY]
File : arcotcasemanagementserver.log
Log Message on Shutdown :[INFO: pid 7784 tid 1880: 3: 0: CA Risk Authentication Case Management Service is STOPPED!]

arcotadmin
File : arcotadmin.log
Log Message on startup : [INFO : web.init.ArcotAdminInitServlet : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : Arcot Administration Console Configured Successfully.]
Log Message on shutdown : [ INFO : adminconsole.admin.AdminConsoleResourcePack : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : Admin Console Resourcepack shutdown successful]
[ INFO : framework.resourcepack.FrameworkContextListenerProcessor : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : Performing WebFort Resourcepack Shutdown ]
[ INFO : framework.resourcepack.FrameworkContextListenerProcessor : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : Performing RiskFort Resourcepack Shutdown ]

arcotuds
File : arcotadmin.log
Log Message on startup : [INFO : euds.web.UDSInitServlet : [null] : [null] : User Data Service (Version: 9.1.01) initialized successfully.]
Log Message on shutdown : [INFO : euds.web.UDSInitServlet : [null] : [null] : User Data Service shutdown successful.]