Windows DLL load failure when installing an AutoSys Client on Windows 10 Multisession

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Article ID: 224227

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When attempting to install an Autosys Client on a Windows 10 Multisession server, the following error occurs after executing install.exe...

Flexeraaxd$aaa: Windows DLL failed to load
 at Flexeraaxd.af(Unknown Source)
 at Flexeraaxd.aa(Unknown Source)
 at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
 at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
 at com.zerog.ia.installer.Main.main(Unknown Source)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.zerog.lax.LAX.launch(Unknown Source)
 at com.zerog.lax.LAX.main(Unknown Source)

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Resolution

In the Windows File explorer, navigate to the extracted/mounted AutoSys iso and right-click on the install.exe file.

Click "Properties" on the pop-up menu.

Select the "Compatibility" tab. Select the checkbox next to "Run this program in compatibility mode for:" and then select "Windows 8" in the drop-down below it...

Retry the install after making this change.

 

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