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SDM -Process Automation Connection Error after updating PAM Server SSL Certs


Article ID: 224202


Updated On:


CA Service Management - Service Desk Manager


After updating PAM Server SSL Ceritificates, SDM lost connection to ITPAM and throwing the below error.

There is a problem accessing CA IT PAM Workflow - please try again or contact the administrator. Details: ; nested exception is: Error constructing implementation (algorithm: Default, provider: SunJSSE, class:$DefaultSSLContext)
Import the new SSL Certicates to SDM using the below command and updated the nx.keystore but still throwing the same error.
pdm_perl.exe -import itpam.cer


Release : 17.3

Component : SDM - PAM


Follow these steps

-- run -delete option of pdm_perl.exe to delete the old certificate and the newly imported certificate in Service Desk keystore

-- run  pdm_perl.exe -import itpam.cer to import the new certificate to keystore

-- restart Service Desk 

Additional Information

Integrate CA Service Desk Manager with CA Process Automation Manually (