SDM -Process Automation Connection Error after updating PAM Server SSL Certs

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After updating PAM Server SSL Ceritificates, SDM lost connection to ITPAM and throwing the below error.

There is a problem accessing CA IT PAM Workflow - please try again or contact the administrator. Details: ; nested exception is: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)

 

Import the new SSL Certicates to SDM using the below command and updated the nx.keystore but still throwing the same error.

 

pdm_perl.exe pdm_keystore_mgr.pl -import itpam.cer

 

 

 

 

 

 

Environment

Release : 17.3

Component : SDM - PAM

Resolution

Follow these steps

-- run -delete option of pdm_perl.exe pdm_keystore_mgr.pl to delete the old certificate and the newly imported certificate in Service Desk keystore

-- run  pdm_perl.exe pdm_keystore_mgr.pl -import itpam.cer to import the new certificate to keystore

-- restart Service Desk 

Additional Information

Integrate CA Service Desk Manager with CA Process Automation Manually (broadcom.com)