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Cannot delete an administrator account

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Article ID: 224191

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When trying to delete an administrator that left the company, the error below appears:

Cannot delete this administrator account as it is associated with a client certificate.

Cause

The cause of this issue is currently being researched. If you are experiencing this issue and the solution below does not resolve it, open a support ticket.

Environment

Release : 10.7.3

Component :

Resolution

Disable "Enable Smart Card Authentication for this Administrator"

  1. In the control center, go to (Administration > Administrators) and click on the account you want to remove.
  2. Uncheck "Enable Smart Card Authentication for this Administrator".

Attachments