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Cannot delete an administrator account
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Article ID: 224191
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Updated On:
Products
Messaging Gateway
Issue/Introduction
When trying to delete an administrator that left the company, the error below appears:
Cannot delete this administrator account as it is associated with a client certificate.
Cause
This issue has two possible causes:
The administrator account is configured for smart card authentication
The administrator account is associated with an existing application certificate
Environment
Release : 10.7.3
Component :
Resolution
Smart Card Authentication enabled for administrator account
In the control center, go to (Administration > Administrators) and click on the account you want to remove.
Uncheck "Enable Smart Card Authentication for this Administrator".
Application Certificate associated with administrator account
This issue can also be the result of an application certificate being associated with the admin account which is being deleted.
In the Control Center, go to Administraton > Certificates > Applications
Edit each Application Certificate in turn and confirm that none of the application certificates are associated with the administrator account