Our ServiceDesk Management is in AA config. The Background service stopped and caused all other SDM App servers to stop as well. The app server crashes background server whenever the app server is being recycled or restarted
Concern seems to be whenever one of the constituent App servers are recycled, which causes a loss of the sslump_nxd.exe
Logging reports a loss of the slump process.
stdlog will show:
01/01 00:00:40.65 SDM-SERVER1 bopauth_nxd 11584 EXIT bopauth.c 158 Slump died detected
01/01 00:00:40.65 SDM-SERVER1 bpebr_nxd 6780 EXIT api.c 1761 Exiting because slump server terminated!
Release : 17.3 GA to RU7
Component : SVC DESK UPGRADE
This is an issue that should be addressed with the latest RU updates, starting with RU10.