BG service stopped and stopped all servers from responding

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Article ID: 224183

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Our ServiceDesk Management is in AA config.  The Background service stopped and caused all other SDM App servers to stop as well.

Cause

Concern seems to be whenever one of the constituent App servers are recycled, which causes a loss of the sslump_nxd.exe

Logging reports a loss of the slump process. 

stdlog will show:

01/01 00:00:40.65 SDM-SERVER1 bopauth_nxd            11584 EXIT         bopauth.c              158 Slump died detected

01/01 00:00:40.65 SDM-SERVER1 bpebr_nxd               6780 EXIT         api.c                 1761 Exiting because slump server terminated!

Environment

Release : 17.3 GA to RU7

Component : SVC DESK UPGRADE

Resolution

This is an issue that should be addressed with the latest RU updates, starting with RU8.

Additional Information

Defects DE62212, DE60879 and DE62489 were raised for other sites.  See also test patch T5UG462