IS there a tool to import MS word documents into Service Desk as knowledge documents


Article ID: 224179


Updated On:


CA Service Management - Service Desk Manager


This question is raised when Knowledge managers work with MS word documents and would like to have a way to quickly import into Service Desk as knowledge documents.


Release : 17.2, 17.3

Component : SDM - Knowledge/Federated Search/Share Point


Unfortunately currently there is no tool to import word document into Service Desk as knowledge documents yet. Please take a look at this community thread

We would like you to post an idea/enhancement request on the community web ste

so Broadcom Development can consider adding some tool in the future.

Additional Information

This techdoc was written around 9/17/2021