IS there a tool to import MS word documents into Service Desk as knowledge documents

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

This question is raised when Knowledge managers work with MS word documents and would like to have a way to quickly import into Service Desk as knowledge documents.

Environment

Release : 17.2, 17.3

Component : SDM - Knowledge/Federated Search/Share Point

Resolution

Unfortunately currently there is no tool to import word document into Service Desk as knowledge documents yet. Please take a look at this community thread

https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MessageKey=c95ad131-e3db-425a-8472-fbd52ecae152#bmd31fd2f0-d907-423e-92f3-99111f529c75

We would like you to post an idea/enhancement request on the community web ste

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer

so Broadcom Development can consider adding some tool in the future.

Additional Information

This techdoc was written around 9/17/2021