IS there a tool to import MS word documents or PDF documents into Service Desk as knowledge documents

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When Knowledge managers work with MS word documents or PDF documents, they would like to have a way to quickly import into Service Desk as knowledge documents.

Environment

Service Desk Manager 17.x

Resolution

Unfortunately currently there is no tool to import word document into Service Desk as knowledge documents yet. Please take a look at this community thread

We would like you to post an idea/enhancement request on the community web site so CA Service Management Product Management can consider for a future release.