Troubleshooting Hard Drives on ProxySG and ASG

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Article ID: 224175

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Updated On:

Products

ASG-S400

Issue/Introduction

Customer reports an issue regarding Disk Failure or Bad Partition after having seen a disk warning in the Health Monitoring status.

The disk Status appears as follows in a sysinfo:

Disk in slot 1: 1000 GB SEAGATE STxxxxxxxxxxx, rev:ET02 serial:xxxxxxxxxxxxxxxxxxxxxxxxx status:present (partition bad)
Disk in slot 2: 1000 GB SEAGATE STxxxxxxxxxxx, rev:ET02 serial:xxxxxxxxxxxxxxxxxxxxxxxxx status:present (partition bad)
Disk in slot 3: 1000 GB SEAGATE STxxxxxxxxxxx, rev:ET02 serial:xxxxxxxxxxxxxxxxxxxxxxxxx status:present (present)

 

Cause

Disk can be in failing state or already damaged. Please contact Broadcom Technical support as soon as possible for a quick action.

Resolution

Step 1: Re-initialization of the Disk

Carry out the following action out of hours when no traffic is going through the appliance:

1) Take backup of the current configuration (article ID: 165985 - "Back up and restore the configuration of ProxySG or Advanced Secure Gateway appliances").

2) Please follow article ID: 166840 - "Reinitializing drives on a multi-disk ProxySG"

SSH to the affected appliance and in enable mode execute:

# disk reinitialize 1
ok

3) Pull another SysInfo and please check and confirm the disk status if it changes or not.

 

Step 2: Swap the disk with another working disk

Swap the disk with another working disk slot in order to make sure that the issue is related to the disk and not the slot itself.

Pull another Sysinfo and please check and confirm the disk status if it changes or not.

 

Step 3: Please contact Broadcom Technical support

If the status still does not change, please contact Broadcom Technical Support and provide them all the steps you have taken along with the putty serial output in order to evaluate the issue and proceed with the RMA of the failing hardware, if required.