MUX My Timesheets page wrong period

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Article ID: 224164

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

When the timesheet user navigates to timesheets (MUX) , the MY TIMESHEET page is default to a specific timeperiod, not the current time period

How to troubleshoot this?

Environment

Release : Any Supported Release

Component : CLARITY TIME MANAGEMENT

Resolution

  • Make sure the user has cleared their browser cache
  • Try another browser / workstation to narrow down the problem
  • Ensure they are not using a bookmarked URL
  • "My Timesheet" page is using the Clarity application server date/time to determine current timesheet. Ensure the servers are the same time/date if the issue is for multiple users