MUX My Timesheets page wrong period

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When the timesheet user navigates to timesheets (MUX) , the MY TIMESHEET page is default to a specific timeperiod, not the current time period

How to troubleshoot this?

Environment

Release : Any Supported Release

Component : CLARITY TIME MANAGEMENT

Resolution

• Make sure the user has cleared their browser cache
• Try another browser / workstation to narrow down the problem
• Ensure they are not using a bookmarked URL
• "My Timesheet" page is using the Clarity application server date/time to determine current timesheet. Ensure the servers are the same time/date if the issue is for multiple users