After upgrading to IG (Identity Governance) 14.4 the Workpoint Processes fail to initialize

Products

• CA Identity Suite
• CA Identity Manager
• CA Identity Governance

Issue/Introduction

After upgrading to IG (Identity Governance) 14.4 the Workpoint Processes fail to initialize.  The below errors are logged:

10:06:02,778 INFO  [com.eurekify.workpoint.adaper.service.TMSRequestsHandlerImpl] (default task-5) Workpoint Authentication is On

10:06:03,780 WARN  [com.workpoint.client.ClientContext] (default task-5) Attempt to verify authentication requirements from server failed.: org.springframework.remoting.RemoteConnectFailureException: Could not connect to HTTP invoker remote service at [http://localhost:8080/wpServices/ServerConfigService]; nested exception is java.net.ConnectException: Connection refused: connect

Caused by: org.codehaus.xfire.fault.XFireFault: Fail to get WorkPoint Databases.

 

Environment

Release : 14.4

Component : Identity Governance

Application server: Jboss/Websphere 8.5.5

Cause

This is due to incorrect Workpoint client properties configuration.

Resolution

The error comes from a misconfiguration of the Workpoint client settings.

 

You can change the port number for the following lines in the file <Wildfly-Home>/Workpoint/workpoint-client.properties.
serverContextPath = http://<servername>:8080/wpServices
client.connect.URL = http://<servername>:8080/wpServices/xml

 

For IG on WAS 8.5.5

 

serverContextPath = http://<servername>:9081/wpServices
client.connect.URL = http://<servername>:9081/wpServices/xml