File event fails with: U00011700 Cannot find information for path.

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Article ID: 224114

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

The file event on Windows shows the following message:

U00011700 Cannot find information for path '<Path>'.

The Windows agent log shows the following entries:

20210916/183246.200 - U02000234 File Event with RunID '1901441' has been started in Thread '7600'.
20210916/183246.231 - U00065011 Event '1901441', unable to open directory '<Path>', reason '5 - Access is denied. >Path.cpp#sys::DirectoryStream::open:86<'.

Cause

Unknown.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

OS: Windows Server 2012

Resolution

The service manager was started as Local System. Once this was changed to the domain user (Properties --> Log On) and the service manager restarted all file events finsihed as expected.