Timesheet related processes/action items are taking longer that usual time to trigger

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Article ID: 224103

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

A couple of timesheet related processes that help in auto submitting and approving timesheets, are taking longer than usual time to trigger action items related to timesheets

Example:

  1. A first process runs and completes at 3:12 AM EST. This process auto-approves the timesheet at the first level of approval and sends an action item to the next level of approval.
  2. However, the next level of approval action items is still being generated 6 hours after the process was completed.

Cause

DE62460

Environment

Release : 15.9.3

Component : CLARITY BUSINESS PROCESS MANAGEMENT

Resolution

Fixed in 15.9.3.1 (for On Premise), 15.9.3 pre-patch 2 (GCP customers only) and also 16.0 as DE62460