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How to configure the WSS Agent to go into passive mode


Article ID: 224099


Updated On:


Web Security Service - WSS


You want to configure the WSS agent to enter into passive mode when users are connecting from certain office locations. 


You do not require protection services from those locations as other security mechanism are in place already. 


Web Security Service

WSS Agent


In order to have the agent go into passive mode, it is required that the egress IPs the agent is connecting from are added/configured as a Location in the WSS Portal. 

To do this, please see the steps below:

  1. Navigate to
  2. Go to Connectivity > Locations 
  3. Add a new Location 
  4. Type can be any. 

Upon the next reconnect of the Agent, when the CTC calls are made the agent will go into Passive mode.