XCOM GW - Connection refused: connect. ERRORCODE=-4499, SQLSTATE=08001

Products

• XCOM Data Transport

Issue/Introduction

The following errors were received in the Gateway GCS and Interface logs. Onward transfers are not working from the Gateway.

Interface log:

SQLException occurred: 09-10-2021/04:53:49.149/ART ERROR XCOMX0027E Database Exception type: 
                       SQLException from: Connect details: [jcc][t4][2043][11550][4.25.1301] 
                       Exception java.net.ConnectException: Error opening socket to server 
                       xxxxxxx.xxxx.xxxx.net/nn.nn.nn.nn on port 60,000 with message: 
                       Connection timed out: connect. ERRORCODE=-4499, SQLSTATE=08001 

GatewayControl log:

[09-13-2021/11:00:50.321/ART][ERROR][com.ca.xcom.infserver.client.TranportInterfaceServerClient] Error occurred while submitting transfer to interface server: 
org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)
 at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430)
 at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:123)
 at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:67)
 at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:354)
 at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:421)
 at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
 at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
 at com.ca.xcom.gateway.infserver.common.TransportInterfaceServiceStub.submitTransfer(TransportInterfaceServiceStub.java:1022)
 at com.ca.xcom.infserver.client.TranportInterfaceServerClient.submitTransfer(TranportInterfaceServerClient.java:102)
 at com.ca.xcom.infserver.client.TranportInterfaceServerClient.submitAndReturnHandle(TranportInterfaceServerClient.java:76)
 at com.ca.xcom.gateway.onwardprocessing.ScheduleTransferWorker.run(ScheduleTransferWorker.java:161)
 at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)

 

Environment

Release : 12.0

Component : CA XCOM DATA TRANSPORT GATEWAY FOR WINDOWS

Cause

Connectivity to the IBM DB2 database failed. 

Resolution

The messages can indicate the following:

1. Connectivity from the Gateway to the Interface

2. Connectivity from the Interface to XCOM 

3. Connectivity to the Database.

In this case the problem was related to having connectivity problems to the IBM DB2 database. Contact the DB admin to verify what may have caused the connectivity problems and resolve them.