Failure communicating with www.solutionsam.com results in http error 429 - too many requests

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Article ID: 224078

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Updated On:

Products

IT Management Suite Client Management Suite Patch Management Solution

Issue/Introduction

Trying to download files for an upgrade, and Network analysis shows a request for https://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip and web server responding with HTTP error 429 (too many requests, or Banned).

Our Import Patch Data for Windows fails sometimes and is successful others.

Did my IP get blocked by Broadcom for some reason? 

Resolution

We moved Solution Sam recently, and some customers have been blocked or banned by SolutionSam.com.  HTTP error is 429.  If you have been blocked, please contact support so that we can investigate.