Exception: Error calling LoadLibrary: The specified module could not be found. (HRESULT: 0x7e) when running ReinstallationResourcesUtility.exe.

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Article ID: 224077

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

After upgrading Symantec Data Loss Prevention (DLP) 15.5 to 15.8, and you try to create the EnforceReinstallationResources.zip by running ReinstallationResourcesUtility.exe, you might get the error

Exception: Error calling LoadLibrary: The specified module could not be found. (HRESULT: 0x7e).

Cause

The problem occurs when you update the Java to a newer version and put it in a different directory and delete the old version.

Environment

DLP 15.8, upgrading from earlier version (15.X).

Resolution

When you install/add/update another Java in a directory structure, you must update the configuration files in the directory below to point to the new java path:

  • \DataLossPrevention\EnforceServer\Services\

 

You must also update the configuration file (Configuration.txt) in each folder under each standalone tool in the directory below to point to the new java path:

  • \DataLossPrevention\EnforceServer\15.8.00000\Protect\config