Unable to delete SaaS Management Modules

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Article ID: 224072

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

When we tried to delete a Management Modules from Dx SaaS environment, we receive below error: 

"abc_123" delete failed

 
 

Environment

Release : 20.2

Component : Introscope

Resolution

1. Login in SaaS and go to DX APM.
2. Go to settings >> Downloads
3. Download Workstation.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=3gQeDJYP01h/xdqdmJTF6g==

4. Run it, do the login and when the Console popup, click in Workstation tab >> New Management Module Editor or do a CRTL + M.
5. You will see all your Management Modules, select the desired one and expand the node. You will see a section called "Alert Downtime schedule", select the alerts and delete it:

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=j+dapIQ6k6eteM9O5W6ZCQ==

Now you should be able to delete the Management Module.