Policies in DX Platform to notify on alarms are not working

Products

• DX SaaS
• DX OI SaaS
• DX Operational Intelligence

Issue/Introduction

In a tenant, new policies can be created to notify on alarms when the alarm message contains or not a certain string.  However, the filters were not always working.

For example, a customer wanted to have an email sent for any critical APM alarm in DX-OI that does not contain the word "summary" anywhere in the alarm message.

The policy created used these filters :

• Alarm Type: Service (not equals), Application
• Severity: Critical
• Message: summary (does not contain)
• Product: Application Performance Management

However, emails with this subject were received:

The alert Summary_Bus_servlet has breached the CRITICAL threshold

 

Environment

Release : SAAS and OnPrem

 

Cause

The search used in the policy filters are case-sensitive and some rules apply.

 

Resolution

When adding filters to policies in DX SaaS to manage alerts and notifications, it is required to consider that Message is case-sensitive.

The list of rules in search are summarized in this table:

 

Additional Information

For SaaS

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-operational-intelligence-saas/SaaS/using/alarm-analytics/All-Alarms.html

 

For OnPrem

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/20-2/using/alarm-analytics/All-Alarms.html