Signon errors and unable to get to Web Viewer 12.1 - DRAS 14.0 - CAS9604W - CAICCI DUPLICATE SIGNON OF CCI APPLICATION: DRASCLIENT

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Article ID: 224058

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

Users unable to logon to Web Viewer.  Had to cancel and restart DRAS to recover.  Many messages in the log include:

CAS9604W - CAICCI DUPLICATE SIGNON OF CCI APPLICATION: DRASCLIENT   
CAS9899I Duplicate signon by PROD~K9R (::ffff:10.27.127.188)/60411  
CAS9899I Duplicate signon by PROD~K9R (::ffff:10.27.127.188)/61737  
CAS9899E - UNABLE TO BUILD BROADCAST RVT                            
CAS9861I Task 0052 closing (::ffff:10.27.127.188)/62611.            
CAS9861I Task 0052 delivered 2 packets, 217 bytes.                  
CAS9855I Task 0053 has connection from (::ffff:10.27.127.188)/62616 
CAS9604W - CAICCI DUPLICATE SIGNON OF CCI APPLICATION: DRASCLIENT   
CAS9899I Duplicate signon by PROD~K9R (::ffff:10.27.127.188)/60411  
CAS9899I Duplicate signon by PROD~K9R (::ffff:10.27.127.188)/61737  
CAS9899E - UNABLE TO BUILD BROADCAST RVT                            
CAS9861I Task 0053 closing (::ffff:10.27.127.188)/62616.            
CAS9861I Task 0053 delivered 2 packets, 217 bytes.                  

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Stop the Web Application Server (WAS) - Tomcat or WebSphere depending on your site.

Insert the following TCPIP setting in your CCIClient.properties file: TCPIP.ForceUniqueOrigin=1 and save the file.

Restart the WAS and the change should take effect.

Additional Information

The TCPIP.ForceUniqueOrigin statement is non-positional, but it should be added to the TCPIP section of the CCIClient.properties file:

# CCIClient.properties
#
#COMMON.DumpSSL=0
COMMON.Protocol=TCP/IP

TCPIP.Server=Some.LPAR.MF
TCPIP.Port=1202
TCPIP.Sysid=PRIVATE1
TCPIP.DisableTimeout=0
TCPIP.RecvTimeout=60
TCPIP.SendTimeout=60
TCPIP.WaitTimeout=-1
TCPIP.ForceUniqueOrigin=1  <<===  Right Here ! 

# SSL.Protocol can be set to TLSv1 or SSLv3 (is a vulnerable protocol now and not recommended)
# TLSv1 is needed to work with existing CCISSL Mainframe Server setting
SSL.Protocol=

# SSL.Force can now be set to Yes, No or Defer
SSL.ForceSSL=No
SSL.ForceSecureTransport=0
SSL.SSLPATH=config
SSL.SSLKeyWord=

SSL.CertificateStoreType=
SSL.KeyStoreAlias=
SSL.CertificateStore=cci.jks